DELIVERY & RETURNS

Deliveries

UK POSTAGE

Standard 3-5 working day delivery (from when order is dispatched) - 2nd class 

All of our parcels are sent via Royal Mail are standard postage os £2.95 for a standard second class service.

FREE UK Delivery when orders are £30 or more. This will go out on the Standard delivery

 

IRELAND, ISLE OF MAN & CHANNEL ISLANDS POSTAGE

Standard 3-5 working day delivery (from when order is dispatched) - 2nd class 

All of our parcels are sent via Royal Mail are standard postage os £4.50 for a standard second class service.

FREE UK Delivery when orders are £30 or more. This will go out on the Standard delivery

 

Any orders over 10kg of weight will need to be sent via a courier but we will be in touch to update you on this, if this is the case.

Once orders are shipped via Royal Mail you will receive a confirmation email, we do advise to check your junk mail in case the email goes there.

As we use a tracked service, Cotton & Stitch is not responsible for your parcel going missing in transit. If you have not received your parcel then please contact us 7 days after you have received your dispatch email.

 

EUROPEAN & WORLDWIDE POSTAGE

All of our parcels are sent via Royal Mail, and all services are a tracked. We base our shipping on the weight of the order, which will be calculated at the checkout. Please see our services below

European delivery 5-7 working days - tracked

This is based on the weight of the fabric and will be calculated at the checkout, postage starts at £7.50

International delivery 7-10 working days - tracked 

This is based on the weight of the fabric and will be calculated at the checkout, postage starts at £12.50

 

As we use a tracked service, Cotton & Stitch is not responsible for your parcel going missing in transit. If you have not received your parcel then please contact us 10 days after you have received your dispatch email.

CUSTOMS & DUTIES: Countries  outside of the European Union may charge an inport duty/customs charge  on fabric from the UK. Cotton & Stitch is not responsible for  the payment of these charges and suggest you investigate these charges before ordering. 

RETURNS

You have 14 days from when you receive your order to return it to us. However any items received back after this time will not be accepted for a refund.  The items needs to be unused, marked or cut, and in perfect condition, for a full refund. If they are not returned in the same condition as they were sent out, then refund will not be processed. 

Cotton & Stitch is not responsible for return costs and is the responsibility of the customer. 

PLEASE FOLLOW THESE STEPS:

  • If you do wish to return an item can you please email us beforehand with your order details and reason for returning. Email us via: [email protected]
  • Send back in the original packaging securely with your order details and reason for returning inside the package
  • Return using a recorded delivery service so you have a proof of postage
  • RETURN ADDRESS: Cotton & Stitch, 52 Drury Road, Colchester, Essex CO2 7UU

Once we have received your item back we will refund you as quickly as possible and will be notified once this is completed. All refunds are returned to the original payment method used within 30 days. Refunds vary depending on your bank, but typically take 5 working days to show up in your account.